• When using the desktop app, you can find the rendering log at C:\Users\%username%\AppData\Roaming\SelfCAD Editor\log.txt 
• When using the standalone rendering app (as part of the online 3D Modeling app) You can open the rendering app on click "C" and that will give you the log that you can copy. then click Escape to exit this log.

If you have a rendering issue, please email these logs to support@selfcad.com and describe the issue we should be reviewing. 

If you see a similar notification, you should temporarily disable the protection scheme via Terminal, and install the application before enabling it again.

Here are some suggestions:

• Try reloading or refreshing the page
• Try clearing the browser’s cache
• If neither of these suggestions works, please contact us.

Please check the junk folder of your email service provider. If the email is not there, click ‘Resend Email’. If, however, you have already closed the page, try logging in again. You will see a button ‘Resend Verification Email’. Click on this. If any of these suggestions don’t work, and you fail to receive the verification email, please contact us.

The error will look somewhat like this:

In such cases, the firewall blocks all connections that were not explicitly allowed. To solve it, you need to allow the SelfCAD application to make the connection. Here are the steps to do that with pre-installed Windows Defender:

1. Open Windows Security by searching for “Windows Security” in the Start menu.
2. Navigate to “Firewall & network protection.”
3. Click “Allow an app through firewall.”
4. Select “Change settings” to enable modifications.
5. Find SelfCAD on the list and enable it.
6. Finalize changes with the OK button.
7. Restart the computer if needed.

Please use 'Resolution' in 'Modify' and lower the amount of detail. You can see it demonstrated here.

Don't worry, it's not a bug. During sculpting, you're likely to change the size of the individual faces of the sculpture, which likely causes the issue. To solve this problem, you have to hit the Remesh button, which will rebuild the 3D Model and recreate the faces.

Watch a video demonstrating remesh here.

If it's an issue with logging in on the website, you should ensure you are not using any privacy extensions or incognito modes and that you're using the latest version of your browser. Then, you should try deleting cookies and cache files from the browser or trying the app in a different browser altogether.

*Important note. If you can't log in because of a timeout or some kind of error, please try logging in in a few minutes.

If that doesn't help, please contact us, and send us as many details about your case as you can (operating system, browser, browser version, etc.).

You should fix your internet connection first, and once you're back online, reload the application or restart the browser.

Some of the most common issues are very situational, occurring under very specific conditions. It makes it difficult for us to replicate and fix them without asking you to provide additional details to help us with that.

Here are some of the questions we might ask you if you file a report. Addressing them in the initial report will make it easier for us to find and fix the problem.

1. What is your operating system?
2. Are you using SelgCAD in the browser or on desktop? If in the browser, which one? If on the desktop, are you using the version with the cloud or local storage?
3. Did the problem occur during a specific action? Describe what did you do before it happened.
4. Is it a design problem? If yes, send us a screenshot of the design, or even better, send us the project itself for review.

The more information you provide us with in the initial report, the bigger the chance we'll be able to solve the issue right away, and the lesser the chance you'll forget any important detail about the problem.

Some combinations of operating systems and video card drivers are “blacklisted” by certain browsers. These combinations are blacklisted because the drivers crash often and cause internal errors. To work around these issues, you may have to implement one of the following suggestions: 

• Try updating your browser.
• Try installing a different browser (Firefox, Chrome or Safari)
• Try updating your video card drivers, if possible
• Check in the browser settings that WebGL features are enabled. Some browser versions have these features disabled by default.

Report it using "Report an issue" button. You can find it in Help Center, right upper corner of the screen, between 'My Profile' and "Full-Screen Mode'. You can also watch this tutorial.

Alternatively, please email support@selfcad.com.