I accidentally canceled my free trial. Can I renew it?
Even if you accidentally cancel your free trial, you will still have access to the SelfCAD editor for the remainder of the free trial period that you originally signed up for.
Can SelfCAD be used without an internet connection?
You will need an internet connection to load the application in the browser. Once SelfCAD has fully loaded, however, an internet connection is only needed to save files to the server if that’s how you wish to save your files. You can continue to use the SelfCAD software while offline. Alternatively, you can save files to your computer, but you will still need an internet connection to initially load the software.
What happens if the price increases after I have purchased my license?
Your plan will be not affected by the price increase.
What is difference between Free Account and Free Trial?
What is SelfCAD Free Trial?
The Free Trial is a short period of time when you're given full access to SelfCAD's tools and features. The trial lasts 10 days to make sure you'll have a chance to test all of our modeling features in action.
It's a one-time offer for users who signed up for the Power User plan for the first time. The trial allows you to familiarize yourself with the software and its features before your first billing, and you can cancel it for free before the first payment. Once the Free Trial ends, your subscription will become active, and you'll be billed accordingly to your chosen schedule.
What is SelfCAD Free Account?
Free Account gives you access to a limited number of features available for Power Users. You can check the complete list of differences between plans at selfcad.com/pricing. Your account will be downgraded to the Free Account when you cancel the subscription.
So, what's the difference?
Free Account is designed to give you a first look at the software itself, and try its basic tools and features to decide whether it's the correct choice for you. There is no time-limit, so you can use the limited version for as long as you like.
Free Trial, on the other hand, is designed to give you a taste of what SelfCAD is truly capable of. It's a short access to all of the functionalities the software has to offer.
To start your Free Trial, you need to sign up for the Power User plan, but don't worry. When you get a taste of what the software is capable of, you won't be able to get enough of it.
What is your refund policy?
You can cancel your SelfCAD subscription at any time. However, SelfCAD does not offer refunds.
Which payment methods does SelfCAD support?
Currently, you can pay using Visa, MasterCard, and American Express. More payment options will become available in the future.
I paid for a subscription but cannot access the editor. What should I do?
We are very sorry for this inconvenience. Please try refreshing your page after a couple of minutes, sometimes subscriptions take longer to process. If you still cannot access the editor, please email us at firstname.lastname@example.org or report the issue through the site.
How can I delete my account?
Head on to your profile settings, where you will find the option to Permanently erase your account. Website will ask you to confirm your identity by proving your password, and then you'll have to enter a one-time code which you'll get via email.
How to redeem a License Key and/or a Coupon Code?
The procedure is similar for redeeming both the License Key and the Coupon Code.
Firstly, please head on to our Pricing Page, after logging in to your SelfCAD account.
Redeeming the Coupon Code:
Here, at the top of the page, you will see a button that will allow you to paste and redeem the coupon.
After you enter the Coupon Code, click on the 'Apply' button. If the Coupon is valid, you will see the following message:
Now you can purchase the Subscription with the discount assigned to this particular Coupon Code.
Redeeming the License Key:
At the bottom of the Pricing page, you'll find the button to redeem the License Key.
When you enter the License Key, click on the 'Apply' button. If the License Key is valid, you will be redirected to the following page:
Now all you have to do is to click on the 'Activate license' button at the bottom to enjoy all the benefits of the Premium Account.
I've forgotten my password. What do I do?
On the sign-in page, select "Forgot my password", or go directly to the password reset page.