FAQ > My account

Which payment methods does SelfCAD support?

Currently, you can pay using Visa, MasterCard, and American Express. More payment options will become available in the future.

I've forgotten my password. What do I do?

On the sign-in page, select "Forgot my password", or go directly to the password reset page.

Can SelfCAD be used without an internet connection?

You will need an internet connection to load the application in the browser. Once SelfCAD has fully loaded, however, an internet connection is only needed to save files to the server if that’s how you wish to save your files. You can continue to use the SelfCAD software while offline. Alternatively, you can save files to your computer, but you will still need an internet connection to initially load the software.

What happens if the price increases after I have purchased my license?

Your plan will be not affected by the price increase.

How to redeem a License Key and/or a Coupon Code?

The procedure is identical for redeeming both the License Key and the Coupon Code.

Firstly, please head on to the Pricing Page, after logging in to your SelfCAD account.

Here, at the top of the page, you will see a window where you can paste both the License Key or the Coupon Code.

Redeeming the Coupon Code:

After you enter the Coupon Code, click on the 'Apply' button. If the Coupon is valid, you will see the following message:

Now you can purchase the Subscription with the discount assigned to this particular Coupon Code.

Redeeming the License Key:

When you enter the License Key, click on the 'Apply' button as well. If the License Key is valid, you will be redirected to the following page:

Now all you have to do is to click on the 'Activate license' button to enjoy all the benefits of the Premium Account.

I paid for a subscription but cannot access the editor. What should I do?

We are very sorry for this inconvenience. Please try refreshing your page after a couple of minutes, sometimes subscriptions take longer to process. If you still cannot access the editor, please email us at support@selfcad.com or report the issue through the site.

What is difference between Free Account and Free Trial?

What is SelfCAD Free Trial?

The Free Trial is a short period of time when you're given full access to SelfCAD's tools and features. The trial lasts 10 days to make sure you'll have a chance to test all of our modeling features in action.

It's a one-time offer for users who signed up for the Power User plan for the first time. The trial allows you to familiarize yourself with the software and its features before your first billing, and you can cancel it for free before the first payment. Once the Free Trial ends, your subscription will become active, and you'll be billed accordingly to your chosen schedule.

What is SelfCAD Free Account?

Free Account gives you access to a limited number of features available for Power Users. You can check the complete list of differences between plans at selfcad.com/pricing. Your account will be downgraded to the Free Account when you cancel the subscription.

So, what's the difference?

Free Account is designed to give you a first look at the software itself, and try its basic tools and features to decide whether it's the correct choice for you. There is no time-limit, so you can use the limited version for as long as you like.
Free Trial, on the other hand, is designed to give you a taste of what SelfCAD is truly capable of. It's a short access to all of the functionalities the software has to offer.
To start your Free Trial, you need to sign up for the Power User plan, but don't worry. When you get a taste of what the software is capable of, you won't be able to get enough of it.

What is your refund policy?

You can cancel your SelfCAD subscription at any time. However, SelfCAD does not offer refunds.

How can I delete my account?

Currently, the only way you can delete your account is by writing to support@selfcad.com or messaging us on Facebook.  It's important to remember you don't have to delete your account: You can let your premium trial expire, cancel your subscription and remove saved credit cards and you can still use SelfCAD for free. 

I accidentally canceled my free trial. Can I renew it?

Even if you accidentally cancel your free trial, you will still have access to the SelfCAD editor for the remainder of the free trial period that you originally signed up for.

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