FAQ > Troubleshooting > I’ve logged into SelfCAD, but it says that the 3D graphics required to use the program are not supported by either my system or my browser. What should I do?
I’ve logged into SelfCAD, but it says that the 3D graphics required to use the program are not supported by either my system or my browser. What should I do?

Some combinations of operating systems and video card drivers are “blacklisted” by certain browsers. These combinations are blacklisted because the drivers crash often and cause internal errors. To work around these issues, you may have to implement one of the following suggestions: 

  • Try updating your browser.
  • Try installing a different browser (Firefox, Chrome or Safari)
  • Try updating your video card drivers, if possible
  • Check in the browser settings that WebGL features are enabled. Some browser versions have these features disabled by default.
Was this article helpful?

< Back to Categories